SHIPPING & DELIVERY

Designed in the UK and handcrafted in Vietnam. All orders include tracked delivery. UK customers do not pay additional customs charges on delivery.

Free Worldwide Shipping

We offer free standard shipping to all countries.

Estimated delivery times vary by destination and will always be clearly confirmed at checkout before payment.

Order Processing Time

All orders are prepared within 1 business days.

Handcrafted and custom pieces require additional time and are typically ready within 3 – 5 business days.

Once your order is shipped, you will receive a tracking number via email.

Shipping and transit time

Delivery estimates are based on our typical shipping timelines and may vary during peak periods or due to carrier delays.

Currency & Pricing

  • All prices for orders within the United Kingdom are displayed in GBP (£)
  • Shipping charges, if applicable, are shown clearly at checkout.
    For international orders outside the UK, customs fees or local import taxes may apply depending on your country.
Delivery Service Processing Time Delivery Time Total Delivery Time Shipping Cost
STANDARD DELIVERY 1 days 6 – 9 days 7 – 10 days Free
EXPRESS DELIVERY 1 days 3 – 6 days 4 – 7 days £15.00

All orders include full tracking.

You will receive:

  • Shipping confirmation email
  • Tracking number
  • Delivery updates until arrival

Changes to the order: If you need to make changes to your order, please contact us as soon as possible at [email protected].

  • We will do our best to accommodate order changes requested within 12 hours of purchase. After that, changes may not be possible if production or packing has already begun.
  • Changes are subject to availability and order status

Wrong/missing items: If you receive an incorrect or missing item, please notify us immediately by email with your order number and details. We are committed to resolving such issues promptly and will arrange a replacement when applicable.

Undelivered packages: If tracking information shows your package as delivered but you have not received it, please contact us right away with your order number and phone number so we can assist with an investigation. While delivery is handled by third-party couriers, we will actively support you in resolving the issue.

Tracking: Once your order has been shipped, you will receive a shipping confirmation email and/or SMS, including a unique tracking number. If you do not receive tracking details or need assistance, our support team is always happy to help.

If a shipment is returned to us due to being rejected or deemed undeliverable by the courier:

  • We will notify you by email once the item is received
  • If you wish to have the item resent, a new shipping fee will apply

If a shipment is refused by the recipient, the original shipping costs and any import-related fees may be deducted where applicable.

Our Promise

At Grizz Studio, we are committed to:

  • Transparent shipping information
  • Secure and careful packaging
  • Honest communication throughout the delivery process
  • Supporting you until your order arrives safely

Your trust is important to us, and we are always here to help.

— Grizz Studio Team

 

Shipping at a glance

  • Tracked delivery on all orders
  • UK customers do not pay additional customs charges on delivery
  • Delivery estimates are shown before payment at checkout

Shipping FAQ

1. Is Grizz Studio a registered business?

Yes. Grizz Studio is a registered UK company operating under UK law.

Every order includes:

  • Secure checkout
  • Order confirmation
  • Full tracking
  • Customer support until delivery

If there is ever an issue with your shipment, our team will assist you until it is resolved.

2. Why does delivery take longer than large online marketplaces?

Many of our pieces are handmade to order, carefully inspected, and packed by hand before dispatch. This takes longer than mass-produced marketplace orders, but helps us maintain quality and finish.

3. Will I receive a tracking number for my order?

Yes. All shipped orders include tracking.

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A unique tracking number

Tracking updates may take 24–72 hours to appear after shipment.

If you need help locating your tracking information, our support team is happy to assist.

4. What happens if my order is delayed, lost, or damaged?

We take full responsibility for supporting you if something goes wrong.

  • Delayed orders: We will investigate with the carrier and keep you informed
  • Lost packages: If confirmed lost, we will arrange a replacement or refund where appropriate
  • Damaged items: Contact us within 7 days of delivery with photos, and we will offer a solution

We work directly with shipping partners to ensure a fair outcome for our customers.

5. Will I need to pay customs fees or import taxes?

United Kingdom
UK customers do not pay additional customs charges on delivery.

International orders
Orders outside the UK may be subject to customs fees, import duties, or local taxes depending on the destination country. These charges are set by local authorities and are the buyer’s responsibility where applicable.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at:

Trading Name: Grizz Studio
Company Name: GENISYS MEDIA LTD
Address: Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email:[email protected]
Phone: (+44)7863736329