Located in The Glades Shopping Centre, Unit 51, Bromley BR1 1DD, Menkind is a go-to destination for unique gadgets and gifts that cater to a wide audience. Known for its eclectic range of products, from quirky tech gadgets to novelty items, this store promises a fun shopping experience. Having visited Menkind Bromley and reviewed customer feedback, I’ve pieced together a comprehensive overview of what to expect in terms of products, customer service, and overall vibe.
Contact Information
- Address: The Glades Shopping Centre, Unit 51, Bromley BR1 1DD, United Kingdom
- Website: menkind.co.uk
- Phone: +442084601057
- Rating: 4.2/5 (based on 240 reviews)
Store Overview and Product Range
Menkind specialises in gifts and gadgets, initially targeting men but now offering something for everyone. Their product categories include:
- Tech Gadgets: Bluetooth speakers, drones, smart phone accessories, and charging devices.
- Novelty Gifts: Funko Pop vinyls, quirky mugs, and fun stocking fillers.
- Remote-Controlled Toys: Drones, monster trucks, and other radio-controlled vehicles.
- Home and Lifestyle: Massage guns, quicksand lamps, face masks, and travel accessories.
- Collectibles: Figurines like Dalek models for enthusiasts.
- Gaming Merchandise: Items tied to popular movie and gaming franchises.
The store’s appeal lies in its ability to offer unique, often hard-to-find items that make for great gifts or self-treats. For instance, their Bluetooth speakers, like the Hurricane model, have been praised for impressive sound quality at reasonable prices, while their drones and remote-controlled toys spark excitement for all ages. However, some customers note that certain products, such as a £30 monster truck or a £129 drone, can feel overpriced, especially during economic challenges.
Customer Service: A Mixed Bag
The customer service at Menkind Bromley seems to vary significantly. On the positive side, staff members like Virgil (or “V”) and Connor have received glowing reviews for their professionalism and enthusiasm. Customers appreciate their willingness to demonstrate products, such as showing the full range of speakers or explaining drone features in detail. Regulars since 2020 have highlighted consistent, exceptional service, with faulty items exchanged promptly and without hassle. One shopper even described Connor as “the perfect example of how customer service should be,” noting his patience and respect.
However, not all experiences are stellar. Some customers report issues with staff attitude, including instances of rudeness or dismissive behaviour. For example, one shopper was accused of attempting to return a fraudulent item, despite providing proof of purchase, which left them feeling disrespected. Another recounted a frustrating incident where a staff member removed a £10 price tag and insisted on charging £12, citing a price change. Worse still, a customer purchased a £129 RED5 Hawk folding drone, only to find it faulty, scratched, and missing a charger. When they returned to address the issue, they claimed to have been “chucked out” of the store, with no refund offered. These negative experiences suggest inconsistencies in staff training or store policies, particularly when handling returns or faulty items.
Shopping Experience and Issues
The store itself is described as small but packed with interesting merchandise, making it a fun place to browse. The quirky and diverse product range often draws customers back, with many appreciating the novelty of items like quicksand lamps or rune sets. However, the store can feel cramped during busy periods, and some find the pricing a tad steep for the perceived quality of certain products.
Delivery and online experiences tied to Menkind’s broader operations also influence perceptions of the Bromley store. While some praise the quick delivery and secure packaging, others have faced issues like missing items, damaged boxes, or poor communication from customer service. For instance, one customer ordered a drone that arrived broken and struggled with a tedious return process. Another mentioned receiving a faulty product with no initial response from customer service, only resolved after public complaints. These issues, while not exclusive to the Bromley location, highlight areas where Menkind could improve consistency.
Personal Take
Menkind Bromley is a treasure trove for those seeking unique, fun gifts that stand out from typical high-street offerings. The store’s strength lies in its diverse, quirky inventory, which appeals to everyone from tech enthusiasts to collectors. Staff like Virgil and Connor elevate the experience with their knowledge and friendliness, making it a joy to shop when you encounter the right team member. However, the inconsistent customer service and occasional product quality issues are notable drawbacks. Prices can feel high for some items, and the handling of returns or faulty products needs improvement to ensure trust.
For anyone visiting, I recommend checking items carefully before leaving the store, especially high-value purchases like drones. If you’re after a unique gift and don’t mind potentially navigating some service hiccups, Menkind Bromley is worth a visit. Just be prepared for a mixed bag—when it’s good, it’s great, but when it’s bad, it can be frustrating.
Contact Information
- Address: The Glades Shopping Centre, Unit 51, Bromley BR1 1DD, United Kingdom
- Website: menkind.co.uk
- Phone: +442084601057
- Rating: 4.2/5 (based on 240 reviews)
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