Cancellation & Modification Policy


We are delighted to offer full refunds for modification and cancellation requests made within 12 hours of the purchase.

Return Refund

We provide refunds for items returned within 30 days from the date of receiving your order. To qualify for a refund, your item must meet the following criteria:

  • Unopened and unused
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

For further details, please refer to our return policy.

Lost Package Refund

In the unfortunate event that your package is lost in transit, we will promptly resend your item or issue a full refund.

If the package is marked as delivered but you haven’t received it, we offer two potential solutions:

  • Resend: Should you prefer to have the items resent, we kindly ask for your assistance in covering the resend fee.
  • Partial refund: The amount of the partial refund will be determined on a case-by-case basis, taking into account the item’s value and the shipping carrier’s policy.

Refund for Insured Items

If your order shows successful delivery, yet you haven’t received it, we are happy to assist by either resending the items or offering a refund equivalent to 70% of the total amount.

Kindly furnish evidence of your communication with the local post office to validate the status of your order in the event of loss.

To initiate a refund request, please don’t hesitate to contact us at: [email protected]

Reach out to us at:

  • Trade name: Grizz Studio
  • Registered number: 15622889
  • Tax registration number (UTR): 32869 29571
  • Physical address: GENISYS MEDIA LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Phone: (+44) 0203-861-7898
  • USA Office: 2271 Coral Wy, Coral Gables, FL 33145, United States
  • Email: [email protected]
  • Contact form : Get in touch
  • Support time: Mon–Sat: 9AM-5PM