SHIPPING & DELIVERY

At Grizz Studio, every piece is carefully handcrafted and shipped with full tracking to ensure it reaches you safely.

Free Worldwide Shipping

We offer free standard shipping to all countries.

Estimated delivery times vary by destination and will always be clearly confirmed at checkout before payment.

Order Processing Time

All orders are prepared within 1 – 3 business days.

Handcrafted and custom pieces require additional time and are typically ready within 3 – 5 business days.

Once your order is shipped, you will receive a tracking number via email.

Shipping and transit time

Once your order has been processed and dispatched, the estimated transit time is 7 -12 business days, depending on your delivery location.

Delivery times shown above reflect actual delivery performance for most orders.

Currency & Pricing

  • All prices for orders within the United Kingdom are displayed in GBP (£)
  • Shipping costs (if applicable) are shown transparently at checkout
  • There are no hidden fees
Delivery Service Processing Time Delivery Time Total Delivery Time Shipping Cost
STANDARD DELIVERY 1 – 3 days 7 -12 days 8 -15 days Free
EXPRESS DELIVERY 1 – 3 days 3 – 6 days 4 – 9 days £15,00

All orders include full tracking.

You will receive:

  • Shipping confirmation email
  • Tracking number
  • Delivery updates until arrival

Changes to the order: If you need to make changes to your order, please contact us as soon as possible at [email protected].

  • We will do our best to accommodate changes within 24 hours of order placement
  • Changes are subject to availability and order status

Wrong/missing items: If you receive an incorrect or missing item, please notify us immediately by email with your order number and details. We are committed to resolving such issues promptly and will arrange a replacement when applicable.

Undelivered packages: If tracking information shows your package as delivered but you have not received it, please contact us right away with your order number and phone number so we can assist with an investigation. While delivery is handled by third-party couriers, we will actively support you in resolving the issue.

Tracking: Once your order has been shipped, you will receive a shipping confirmation email and/or SMS, including a unique tracking number. If you do not receive tracking details or need assistance, our support team is always happy to help.

If a shipment is returned to us due to being rejected or deemed undeliverable by the courier:

  • We will notify you by email once the item is received
  • If you wish to have the item resent, a new shipping fee will apply

If a shipment is refused by the recipient, the original shipping costs and any import-related fees may be deducted where applicable.

Our Promise

At Grizz Studio, we are committed to:

  • Transparent shipping information
  • Secure and careful packaging
  • Honest communication throughout the delivery process
  • Supporting you until your order arrives safely

Your trust is important to us, and we are always here to help.

— Grizz Studio Team

Shipping FAQ

1. Is Grizz Studio a registered business?

Yes. Grizz Studio is a registered UK company operating under UK law.

Every order includes:

  • Secure checkout
  • Order confirmation
  • Full tracking
  • Customer support until delivery

If there is ever an issue with your shipment, our team will assist you until it is resolved.

2. Why does delivery take longer than large online marketplaces?

Grizz Studio specializes in handcrafted products, not mass-produced factory items.

Many of our products are:

  • Handmade to order
  • Carefully inspected and packed by hand
  • Shipped internationally with secure packaging

This process takes more time, but ensures you receive a unique, high-quality piece, not a rushed or generic product.

Estimated delivery times are always shown clearly at checkout.

3. Will I receive a tracking number for my order?

Yes. All shipped orders include tracking.

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A unique tracking number

Tracking updates may take 24–72 hours to appear after shipment.

If you need help locating your tracking information, our support team is happy to assist.

4. What happens if my order is delayed, lost, or damaged?

We take full responsibility for supporting you if something goes wrong.

  • Delayed orders: We will investigate with the carrier and keep you informed
  • Lost packages: If confirmed lost, we will arrange a replacement or refund where appropriate
  • Damaged items: Contact us within 7 days of delivery with photos, and we will offer a solution

We work directly with shipping partners to ensure a fair outcome for our customers.

5. Will I need to pay customs fees or import taxes?

United Kingdom:

No customs fees or import duties apply.

International orders:

Most orders arrive without additional customs charges.

If customs fees apply, they are determined by your local customs authority.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at:

Trading Name: Grizz Studio
Company Name: GENISYS MEDIA LTD
Address: Suite A, 82 James Carter Road Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email:[email protected]
Phone: (+44)02038617898