SHIPPING & DELIVERY

Last Updated: 10 January 2024

At Grizz Studio, we aim to make international shipping clear, reliable, and worry-free. Below you’ll find detailed information about our shipping methods, processing times, and delivery expectations.

Free Worldwide Shipping

We offer free standard shipping to all countries.

Estimated delivery times vary by destination and will always be clearly confirmed at checkout before payment.

Most orders are delivered within 10–15 business days, Monday to Friday between 09:00–17:00, excluding weekends and public holidays.

Order Processing Time

All orders are carefully prepared before dispatch to ensure accuracy and safe packaging.

  • Processing time: 1–3 business days

  • Orders placed on weekends or holidays will be processed on the next business day

Handmade Items

As our handmade products are crafted individually with attention to detail, please allow an additional 5–7 business days for the creation process before shipment.

This ensures the quality and craftsmanship we stand behind.

Shipping and transit time

Once your order has been processed and dispatched, the estimated transit time is 9–12 business days, depending on your delivery location.

Delivery times may vary slightly due to customs processing or local courier conditions.

Currency & Pricing

  • All prices for orders within the United Kingdom are displayed in GBP (£)
  • Shipping costs (if applicable) are shown transparently at checkout
  • There are no hidden fees
Delivery Service Processing Time Delivery Time Total Delivery Time Shipping Cost
STANDARD DELIVERY 1-3 days 9-12 days 10-15 days Free
EXPRESS DELIVERY 1-3 days 3-6 days 4-9 days £15,00

✔ Free Worldwide Shipping · ✔ Tracking Included · ✔ Handmade with Care · ✔ Customer Support Until Delivery

Changes to the order: If you need to make changes to your order, please contact us as soon as possible at in**@*********io.com.

  • We will do our best to accommodate changes within 24 hours of order placement
  • Changes are subject to availability and order status

Wrong/missing items: If you receive an incorrect or missing item, please notify us immediately by email with your order number and details. We are committed to resolving such issues promptly and will arrange a replacement when applicable.

Undelivered packages: If tracking information shows your package as delivered but you have not received it, please contact us right away with your order number and phone number so we can assist with an investigation. While delivery is handled by third-party couriers, we will actively support you in resolving the issue.

Tracking: Once your order has been shipped, you will receive a shipping confirmation email and/or SMS, including a unique tracking number. If you do not receive tracking details or need assistance, our support team is always happy to help.

If a shipment is returned to us due to being rejected or deemed undeliverable by the courier:

  • We will notify you by email once the item is received
  • If you wish to have the item resent, a new shipping fee will apply

If a shipment is refused by the recipient, the original shipping costs and any import-related fees may be deducted where applicable.

Our Promise

At Grizz Studio, we are committed to:

  • Transparent shipping information
  • Secure and careful packaging
  • Honest communication throughout the delivery process
  • Supporting you until your order arrives safely

Your trust is important to us, and we are always here to help.

— Grizz Studio Team

Shipping FAQ

1. Is Grizz Studio legit? Will I really receive my order?

Yes. Grizz Studio is a legitimate, registered business operating under UK law, and every order placed on our website is carefully processed and shipped.

We provide:

  • Secure payment methods
  • Order confirmation emails
  • Tracking numbers for shipped orders
  • Customer support until delivery

If there is ever an issue with your shipment, our team will assist you until it is resolved.

Your order will never be ignored or abandoned.

2. Why does delivery take longer than large online marketplaces?

Grizz Studio specializes in handcrafted products, not mass-produced factory items.

Many of our products are:

  • Handmade to order
  • Carefully inspected and packed by hand
  • Shipped internationally with secure packaging

This process takes more time, but ensures you receive a unique, high-quality piece, not a rushed or generic product.

Estimated delivery times are always shown clearly at checkout.

3. Will I receive a tracking number for my order?

Yes. All shipped orders include tracking.

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A unique tracking number

Tracking updates may take 24–72 hours to appear after shipment.

If you need help locating your tracking information, our support team is happy to assist.

4. What happens if my order is delayed, lost, or damaged?

We take full responsibility for supporting you if something goes wrong.

  • Delayed orders: We will investigate with the carrier and keep you informed
  • Lost packages: If confirmed lost, we will arrange a replacement or refund where appropriate
  • Damaged items: Contact us within 7 days of delivery with photos, and we will offer a solution

We work directly with shipping partners to ensure a fair outcome for our customers.

5. Will I need to pay customs fees or import taxes?

For international orders, customs duties or local taxes may apply, depending on your country’s regulations.

  • These fees are not included in the product price or shipping cost
  • Customs charges are determined by local authorities and are the buyer’s responsibility

If you have questions about customs before ordering, feel free to contact us — we’re happy to help.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at:

Trading Name: Grizz Studio
Company Name: GENISYS MEDIA LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email:in**@*********io.com
Phone: (+44)02038617898